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Shipping Policy

Order Processing Times

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

What if I need to request a delivery time for the hamper?

If you require a specific delivery date please contact us at antoine@janeshandcraftsandgifts.com

What happens if I supply the wrong address for the hamper?

Please be very careful in providing us with correct delivery address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver but a standard redelivery fee of $19.95 may apply. Express options are available in some areas and are generally $29.95 for timed delivery.

What if the recipient is not home upon the hamper's delivery?

If hamper is delivered and recipient is not at home, a pickup card will be left in the letterbox and the recipient will need to collect the parcel from the nearest Post Office.

Has my hamper been delivered?

If you would like to know if your gift has been delivered, please email us at antoine@janeshandcraftsandgifts.com a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.

Can I make changes to my order?

We are unable to fulfil alterations and refunds for orders already prepared and/or in transit. Depending upon the alteration you may have to pay for any additional fees or charges incurred.

Please note that during the Special Events (Valentine's Day, Mother's Day, Christmas) and Public Holidays, we reserve the right to not accept any alterations to any orders.

Do you deliver on the weekend or public holidays?

We are unable to deliver hampers to any location on the weekend or during the public holidays.

How do I know if you received my order?

You will receive email confirmation that we have your order. If you have placed an order online and not received an email, please email us at antoine@janeshandcraftsandgifts.com

 Where do you deliver?

We can deliver hampers and baskets Australia wide and International

What is the deadline for placing an order ?

For deliveries to the rest of Australia, the delivery is estimated to be completed within 2-4 business days after order has been completed.

If you are sending a gift to a regional, outback or country location, allow for additional 1-3 business days to the delivery time frame  to ensure safe arrival.



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